Here are some commonly asked questions and their respective answers. We try to address many concerns here but if you have a question you simply cannot answer from our site, please do Contact Us so we may provide the appropriate information.

Question: Why should I subscribe to an outsourced monitoring system instead of creating one myself, or using an in-house method?
Answer: There are multiple reasons to outsource monitoring. By outsourcing, you eliminate single points of failure, maintenance over-head. Questions to ask yourself, "is the machine doing the monitoring itself, 100% fail safe?", or, "what if my own internet connection goes down?", "do I have the ability to dispatch SMS or schedule alert contacts?", "can I identify weak access points from various locations on the web?", etc.

Question: How many hosts or services can I monitor with a single account?
Answer: Because our system is al-a-carte, you can monitor any number of hosts with any number of services configured on them. We don' do "packages", or "monitor rates" such as "we'll monitor every 15 minutes, etc", giving you the flexibility to always address your needs. We monitor every minute or so from a different location each time.

Question: How much is it to receive an alert via SMS?
Answer: Free, SMS, Email and Phone alerts are all included in your services, free of charge.

Question: Do I have direct access to the raw log reports so I can download them for my own needs?
Answer: Absolutely, you can download raw log data in CSV or XML, or view it as standard HTML. This is all free of charge, of course.

Question: Is it safe to enter my user name and password for services Busi-Bee.com monitors such as SSH?
Answer: Absolutely, Busi-Bee.com has several security features that make it very safe to enter this information including SonicWall firewalls, isolated database servers, 128 bit encryption and only one person with direct access. Rest assured, your data is safe with us. Additionally, we do not store sensative data in any log file, there is no physical trace of any transaction other than what is directly entered into the databases.